Please Note That Engraved Items ARE NOT Eligible For Return.
Our Return Policy is explained in FAQ Format below and in more detail here:
When can I return the items by?Items must be returned within 30 days of receipt, with the exception of Christmas gift purchases which can be returned within 30 days after Christmas.
Do you charge a restocking fee?Not if the new, undamaged and unused item is returned in its original box and accompanied by an RMA.
I used the item a little and I do not like it. Can I return it?No refund is given on used items.
How do I return items?Contact us by email at firstname.lastname@example.org to obtain a Return Merchandise Authorization Number (RMA). Please put a note in the box with an explanation on why you are returning the item and include the original box and any warranty paperwork. Also put the RMA # on the outside box. Please send the return by a trackable shipping method to:
910 10th St. Suite 300
Plano, TX 75074
I lost the box. Can I return the item without the box?If a return comes in without the original box, we will charge a 20% restocking fee.
Will my shipping be refunded?No. Shipping charges and expedited engraving fees are not refundable.
Can I return an engraved item?As engraved items are one-of-a-kind, we offer NO REFUNDS unless an engraving mistake was made by us.