If I place an order today, how long will it take to ship?

Most orders are shipped within the next business day if the item(s) is in stock. All engraving orders ship within 2-3 business days. Please refer to the Estimated Date Of Recieving Your Order guide for further information.

How can I track my order? Has it been shipped yet?

You may click here to track the status of your order. Please enter your order number and zip code in the required fields.

I received a USPS tracking number for my package, but the status was not updated after it was shipped. What is happening?

USPS occasionally fails to scan packages upon their arrival. The package is on its way. However, if you do not receive your order within 5 business days, please let us know.

If I order an item and choose express mail shipping, will I be able to receive it tomorrow?

Orders are processed the next business day. If you place the order today and expedite the engraving, the order will ship in 1 to 2 business days. If the engraving is not expedited, then the order will ship within 3-4 business days. Please note Fedex does NOT deliver on weekends.

Do you ship to Canada or anywhere else outside of the USA? Who pays custom duties?

Yes! We offer shipping to the following countries: Australia, Canada, France, Germany, Netherlands, New Zealand, Switzerland, the United Kingdom, United States, and the Virgin Islands (US). Please note that buyer is responsible for paying custom duties.

If I place an order with expedited engraving today, will I be able to receive it tomorrow?

Expedited engraving orders will ship 1 to 2 business days once processed. Orders are processed the next business day. If giftwrapping is requested, then it may take an additional day to ship.

Engraving

For Engraving in Monogram Style, how should I enter engraving e.g For John F. Kennedy, do I enter JFK or JKF if I want the K to appear in middle and in larger font?

You need to enter the initials in the Exact Order as you need them to appear. e.g. For John F Kennedy, you need to enter JKF where K, the last name, will be in the middle.

How long will it take to engrave the item(s) I have ordered?

In-stock items are usually personalized and shipped within 3-4 business days of your order.  After leaving our warehouse, the delivery time is determined by your location and desired shipping method.

How long can I make my engraving message?

On each item page, the specified length of engraving will be noted just above the engraving text box. For all Monogram Fonts, a minimum and maximum of three characters is allowed.

Can I get a logo engraved on an item?

Yes. We offer a laser engraving service for all kinds of logo engraving. There is a minimum order of 25 pieces. Please email us your logo at info@eFlasks.com in a jpg, eps, or tiff format (300 dpi resolution is preferred) with the quantity you would like to purchase. We will then supply you with a quote based on the quantity ordered and amount of time it will take to both set up and engrave.

I need to expedite engraving on my order. How do I do that?

To expedite your engraving, on the item page, please select the "Expedite Engraving?" dropdown and click the "Yes" option. This dropdown is located below the engraving textbox and font selection dropdown. Orders without an expedited request will be processed in the order in which they were recieved. Please allow 1-2 business days to engrave.

I would like to order 10 of the same item through your website, but I want to have each engraved with different names or messages. How do I go about doing this?

First, enter the engraving info for the first item in the engraving text box provided on the item page. Select your font, giftwrapping, and expedite preferences. Then, click on the "[ + ] Add Another Personalized Product" button. This will provide you with a new set of engraving information for the second item. Repeat this process as many times as necessary. When you are finished, click the "Add to cart" button to submit all of these items to your cart at the same time.

Do you charge a set-up fee for engravings?

Most items do not incur set-up charges. Check product pages for details. For items with initial set-up charges, we do not charge additional set-up fees for reorders which use the same artwork.

Does a space count as a character?

Yes, it does count as character in the engraving box.

What fonts do you recommend for engraved gifts?

For men's gifts, we recommend Century Block and Roman Block. For women's gifts, we recommend Simple Script and Victoria.

Other Questions

I am experiencing problems ordering online or would like to order via fax. Is there a way I can fax an order?

Yes. To fax an order, fill out the Order Form and fax it to us at 214-291-5664 begin_of_the_skype_highlighting 214-291-5664 end_of_the_skype_highlighting.

How do I go about searching for a specific item that I want to order on your site?

You can search for any item on our site by using the keyword search box located on almost all pages of our store. Type a phrase such as flasks, or enter a description, brand, or item number. Then press your enter key or click the "Go" button located beside the search box to find the item in question. When you find an item that interests you, click the image or name of the item to view its specific page. Here you will find detailed information about the item, including availability. If you would like to order the item, click "Add to Cart" and continue shopping.

What payment options are available on your website?

We accept all major credit cards: Visa, Master Card, American Express, and Discover.

I received a damaged or defective item. What should I do?

Please email us with your order number, name, address, and details on the item which you received damaged or defective. We will instruct you on how to proceed with correcting your order. If you would like a replacement sent to you and the requested item is in stock, we will ship it to you immediately. Your credit card will be charged for the second shipment, but you will be credited for the return of the damaged or defective item once we receive it. We will assist you in returning the original shipment for a full refund, including covering any and all shipping charges. This applies to any order under our 30 days return policy. If your order is past 30 days but within a year of purchase, you may return a product for Warranty Services.

How do I clean and take care of my flask?

Your stainless steel flask s specially designed to carry alcoholic drinks. It should not be used for beverages with an acid content, such as fruit juices and cordials. The flask will provide years of pleasure if you follow a few simple rules:

1. Rinse the inside with clean water before filling the flask for the first time.
2. Always empty the flask after use and rinse it out before refilling.
3. Do not keep alcohol in the flask longer than a period of 3 days. Refill only when you are about to use the flask.
4. If the flask is leather wrapped, please avoid wetting the leather.